At Ember & Oak, we’re committed to creating organic, high-quality skincare with a focus on sustainability, purity, and effectiveness. Here’s a closer look at how our products are made.

Where do you source your ingredients?

We work with certified organic farms and ethical suppliers worldwide to ensure that every ingredient is pure, sustainable, and non-GMO. Our aloe vera and green tea come from South Korea and Japan, bakuchiol and chamomile are sourced from small farms in India and Germany, and hyaluronic acid and squalane are derived from eco-friendly fermentation processes.

Are your products really organic?

Yes! We only use 100% organic ingredients that meet strict certification standards. Our formulas are free from pesticides, synthetic fertilizers, GMOs, and harsh chemicals, ensuring that your skin gets the best nature has to offer.

How are your products formulated?

Every product is developed by a team of skincare experts and chemists who carefully select gentle yet effective ingredient combinations. We focus on hydration, anti-aging, and skin barrier support, using only safe, non-toxic ingredients. All our formulas are free from artificial fragrances, parabens, sulfates, and harsh preservatives, making them ideal for all skin types, including sensitive skin.

Why do you manufacture in small batches?

We produce our skincare in small batches to ensure:

• Freshness – Active ingredients stay potent and effective.
• Precision – Every batch is carefully tested for quality and consistency.
• Sustainability – We reduce waste and avoid overproduction.

Our facility is certified organic, cruelty-free, and meets the highest clean beauty standards.

Yes, we prioritize sustainable packaging by using recyclable glass, biodegradable materials, and minimal plastic. We also offer refillable options where possible and support carbon-neutral shipping initiatives to reduce our environmental impact.

Never. We are Leaping Bunny Certified, meaning we never test on animals at any stage of production. Our products are also vegan and free from any animal-derived ingredients.

Before reaching customers, every product goes through:

• Dermatologist-approved testing for safety on all skin types.
• Microbial and stability testing to guarantee freshness and effectiveness.
• Third-party certification checks to verify organic and clean beauty standards.

We combine the power of nature and science to create skincare that is pure, effective, and sustainable. Our commitment to organic ingredients, small-batch production, and ethical manufacturing ensures that every product you use is safe for your skin and the planet.

At Ember & Oak, we’re committed to delivering your order as quickly and smoothly as possible. Whether you’re shopping locally or internationally, our shipping process is designed to be efficient, transparent, and hassle-free. Here’s what you need to know about processing times, shipping options, and delivery expectations.

Order Processing Timeline

Once you place an order, our team works quickly to prepare it for shipment. Orders are typically processed within 1-2 business days (Monday–Friday, excluding holidays). If you place your order before 12 PM PST, it will begin processing the same day. Orders placed after this time will be processed the next business day.

Shipping Options & Delivery Times

We offer several shipping options to fit your needs:

• Standard Shipping – $5.99 (Free on orders over $150) | 5-7 business days
• Expedited Shipping – $12.99 | 2-3 business days
• Overnight Shipping – $24.99 | 1 business day (orders must be placed by 12 PM PST for same-day processing)

Once your order ships, you’ll receive a tracking number via email, so you can follow your package every step of the way.

International Shipping

Yes, we ship worldwide! International shipping rates are calculated at checkout based on your location and the size of your order. Delivery times vary depending on the destination and customs processing, but most international orders arrive within 7-21 business days. Please note that additional customs fees or import taxes may apply, depending on your country’s regulations.

Tracking & Order Updates

As soon as your order ships, you’ll receive a shipping confirmation email with a tracking number. If you don’t see it, check your spam folder or log into your account to view your order details.

Delays & Assistance

While we work with reliable shipping partners, occasional delays due to weather, customs, or high order volumes may occur. If your package is delayed beyond the estimated timeframe, please reach out to our support team at help@ic-emberandoak.com—we’re happy to help!

At Ember & Oak, we want you to love your skincare. If you're not completely satisfied with your purchase, we're here to help.

Returns & Eligibility

We accept returns on eligible items within 30 days of delivery. To qualify for a return:

• Products must be unused, in their original packaging, and in resalable condition.
• We do not accept returns on final sale items, gift cards, or opened products for hygiene reasons.
• If your product arrived damaged or defective, please contact us, and we’ll make it right.

How to Initiate a Return

All returns must be initiated through our Orders Center. Simply visit [Orders Center link] and follow the steps to request a return. Once your request is approved, you’ll receive instructions on how to send your item back.

If you need assistance, our support team is available at help@ic-emberandoak.com.

Refunds

• Once we receive your return, please allow 5-7 business days for processing.
• Refunds are issued to your original payment method.
• Shipping fees are non-refundable.

Exchanges

We currently do not offer direct exchanges. If you’d like a different product, please return your item for a refund and place a new order.

We’re here to ensure a smooth return experience. If you have any questions, feel free to reach out!

We understand how frustrating it can be to deal with a lost, damaged, or stolen package. If you experience any issues with your shipment, we’re here to help.

If your order arrives damaged, is lost in transit, or was marked as delivered but you can’t find it, please contact us at help@ic-emberandoak.com as soon as possible.

To speed up the resolution process, include:

• Your order number
• A brief description of the issue
• Photos (if your package or items arrived damaged)

Our team will review the situation and work with you to find the best solution, whether that’s a replacement, refund, or assistance with filing a claim.