Shipping Policy
At Ember & Oak, we’re committed to delivering your order as quickly and smoothly as possible. Whether you’re shopping locally or internationally, our shipping process is designed to be efficient, transparent, and hassle-free. Here’s what you need to know about processing times, shipping options, and delivery expectations.
Order Processing Timeline
Once you place an order, our team works quickly to prepare it for shipment. Orders are typically processed within 1-2 business days (Monday–Friday, excluding holidays). If you place your order before 12 PM PST, it will begin processing the same day. Orders placed after this time will be processed the next business day.
Shipping Options & Delivery Times
We offer several shipping options to fit your needs:
- Standard Shipping – $5.99 (Free on orders over $150) | 5-7 business days
- Expedited Shipping – $12.99 | 2-3 business days
- Overnight Shipping – $24.99 | 1 business day (orders must be placed by 12 PM PST for same-day processing)
Once your order ships, you’ll receive a tracking number via email, so you can follow your package every step of the way.
International Shipping
Yes, we ship worldwide! International shipping rates are calculated at checkout based on your location and the size of your order. Delivery times vary depending on the destination and customs processing, but most international orders arrive within 7-21 business days. Please note that additional customs fees or import taxes may apply, depending on your country’s regulations.
Tracking & Order Updates
As soon as your order ships, you’ll receive a shipping confirmation email with a tracking number. If you don’t see it, check your spam folder or log into your account to view your order details.
Delays & Assistance
While we work with reliable shipping partners, occasional delays due to weather, customs, or high order volumes may occur. If your package is delayed beyond the estimated timeframe, please reach out to our support team at help@ic-emberandoak.com—we’re happy to help!